FAQs

Explore our Frequently Asked Questions to find clear, detailed answers about our products, customization options, shipping policies, and more. If you have any additional questions, feel free to reach out to our customer support team.

Where are your products made and where do you ship from?

Sunny Southern California. Really.

All items are handmade by skilled artisans in our Gardena workshop on a made-to-order basis.

Is there an up-charge for upholstering with my own material?

No, C.O.M is free of charge for standard fabrics.

An additional charge of $100 per item for the application of silk, leather, velvet, and other specialty materials.

Which address do I send my C.O.M. fabric to?

Please send C.O.M. To:Newfound Heritage

Upholstery Dept.1640 W. 132nd Street - unit B

Gardena, CA 90249

Do all beds accommodate a trundle unit?

No, However all beds can be manufactured to accommodate a trundle unit by special request, at an additional cost to be determined by the item ordered.

How long will it take to receive my product?

General lead time is 6-8 weeks, however cribs will be shipped in 4-6 weeks.

How much does shipping cost?

We offer three levels of delivery at a fixed rate to the 48 contiguous United States;

​

- Curb-side Delivery FREE

Items delivered to the home at the street.

- Inside Delivery: $100*Items delivered to the home and brought within a threshold of home or garage.

*Stairs are subject to additional charges.

- White-Glove Delivery: $200*Items brought in the home and into room of choice, unpackaged, inspected, and assembled. Packing material disposed.

*Stairs are subject to additional charges.

Can you ship to Hawaii and Alaska?

Yes! Please contact us for a freight quote.

Can you ship Internationally?

Yes! Please contact us for a freight quote.